Terms of Service

These terms

These terms cover your use of this website. The work we do for clients is governed by a separate written agreement and a statement of work for each engagement, and where those documents differ from this page, those documents take precedence.

Information on this site

The prices shown are indicative starting ranges published so you can judge whether we are the right size of provider for you. Your actual fee is confirmed in a written quotation after the discovery call, and once issued that quotation does not change for the agreed scope.

Descriptions of what our systems do reflect what we have built and deployed. What is achievable in your business depends on your systems and your data, and we will tell you honestly during discovery if something is not achievable.

The money back guarantee

Every build we deliver carries a 28 day money back guarantee that begins on the day your first system goes live. If within that period you tell us you are not satisfied, for any reason, we refund the fees you have paid for that build in full.

On refund, the system is decommissioned and the licence to use it ends. Third party subscriptions you hold in your own name, such as telephony or messaging services, are outside our control and are not refundable by us.

Ownership

On final payment, the workflows, prompts, configurations and documentation created specifically for you are yours. We retain ownership of our own underlying methods, tooling and reusable components, and we grant you a perpetual licence to use them as part of your delivered system.

Your responsibilities

• Providing timely access to the systems and information a build requires
• Holding the third party subscriptions your system runs on, in your own name
• Ensuring you have the right to give us access to any data we process on your behalf
• Reviewing and approving outputs where the agreed design keeps a human in the loop

Limitation of liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, our total liability arising from an engagement is limited to the fees paid to us for that engagement, and we are not liable for indirect or consequential loss.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless a signed engagement agreement states otherwise.

Contact

Questions about these terms can be sent to hello@oxfordcrown.co.uk.