Anyone can promise a return. These are the six standards every build is delivered against, the comparison with what buyers usually get, and the three client references that carry a figure.
Every build carries a written acceptance test agreed on day one and a measurement of what the process cost before against what it costs now. If the return is not there inside 28 days, we refund in full and decommission the system.
We build on your accounts from the first day of integration. The workflows, prompts, integrations, repository and documentation are yours on delivery, so another team could pick the system up tomorrow.
Most automation stops at the first system with no way to connect to it, which is usually the one holding your most important data. We drive those systems the way your team does, safely, repeatably and with a full audit trail.
A London base with delivery across the Gulf, and leadership holding postgraduate degrees from the University of Manchester and the University of Oxford. Where data cannot leave your country, we build so that it does not have to.
9agents
Productised and shipped into production, each carrying the return it produces.
71platforms
Integrated against across eight groups, from models and voice to measurement.
14days
From onboarding to a first system running in the live path, not a demonstration.
The comparison
Every row here is a decision we made deliberately, and most of them cost us margin. They are on the page so you can hold us to them.
| The usual approach | How we work | |
|---|---|---|
| Who owns the system | The provider hosts it on their platform, so it stops the day you stop paying. | Built on your accounts. The workflows, prompts and documentation are yours on delivery. |
| Systems with no way to connect | Declared out of scope, which is usually where the real work is. | Bridged through the interface itself, safely and repeatably, with a full audit trail. |
| Time to a first live system | A discovery phase, then a proposal, then a quarter. | Live in 14 days from onboarding, in the live path rather than as a demonstration. |
| How success is judged | A subjective conversation at the end of the project. | A written acceptance test agreed on day one, and the process cost measured before and after. |
| If it does not work | A change request, and an invoice attached to it. | A 28 day money back guarantee. We refund in full and decommission the system. |
| Confidential and regulated data | Sent to whichever third party the platform happens to use. | Run on hardware you control, with nothing leaving the premises. |
| Pricing | Hourly, with the estimate revised as the project runs. | A fixed quotation issued after discovery. It does not move afterwards. |
| Reporting | A percentage complete on a slide. | Four states per item: designed, built, tested, verified end to end. |
Delivery standards
These are the rules our own delivery runs on. They exist because the failure modes in this work are predictable, and naming them in advance is the only thing that prevents them.
Every item we report is marked as designed, built, tested, or verified end to end. Nothing is described as finished until it has been proven against your real systems in the live path. You always know the true state of your project.
In practice
A status update from us reads: designed 4, built 3, tested 2, verified end to end 1. Never a single percentage that hides which is which.
On day one we agree, in writing, what the system must do for the build to be considered successful. That document is the standard the work is measured against, so success is never a matter of opinion at the end.
In practice
One page, agreed on day one, listing the cases the system must pass before anyone calls it live.
Every system we build ships with a safe mode and a live mode, and live sits behind an explicit switch. Nothing reaches a customer or a supplier while the system is still being proven.
In practice
Live mode is one switch with a named owner. Until it is thrown, every output lands in a review queue instead of reaching a customer.
Where a system writes to your customers, the default is that it prepares and a human approves. We turn on full automation only where you have asked for it and the risk has been talked through.
In practice
Where a system writes to your customers or suppliers, the default is that it prepares and a person approves. Full automation is turned on deliberately, never by accident.
Every hours-saved figure we quote names where it came from. Projections are labelled as projections. We would rather give you a smaller number you can defend than a larger one you cannot.
In practice
Every hours saved figure names the process, who used to do it and how long it took before. Projections are labelled as projections.
The workflows, the prompts, the integrations and the documentation are yours on delivery. There is no platform to stay subscribed to and nothing that stops working if you stop working with us.
In practice
Handover includes the accounts, the workflows, the prompts, the repository and a written runbook, so another team could pick it up tomorrow.
Twenty things we can build for you
Who you are working with
We design and build the systems ourselves rather than reselling somebody else’s platform, with leadership holding postgraduate degrees from the University of Manchester and the University of Oxford. The work spans education and assessment, property, professional services and operations heavy businesses across the United Kingdom and the Gulf.
What that means for you
Client references
Attributed to the organisation, never to a person. Unlike the agent figures published elsewhere on this site, these are what these clients told us changed after go live.
Marking turnaround cut from days to minutes
What we built
Online testing platform with an automated marking pipeline
They designed and delivered our entire online testing and marking platform. It has run without interruption since launch, and the automated marking alone gives our team back days every month.
Every enquiry answered in seconds, around the clock
What we built
An automated sales system that contacts every new enquiry, answers questions on availability and pricing, qualifies the guest and books the viewing straight into the diary
Enquiries used to sit unanswered overnight, which in short lets means the booking simply goes elsewhere. Now every one gets a reply within seconds and arrives with us already qualified. The difference in booked viewings was obvious inside the first month.
A 4 hour task reduced to 25 minutes
What we built
A platform that researches the prospect, receives and answers inbound client queries, drafts a costed proposal in their own branding, routes it for a partner's approval, sends it, and then chases the follow-up on a schedule
We handed them a proposal process that had defeated two previous providers. What took a partner four hours now takes twenty five minutes, and it has been accurate every month since.
Our guarantee
Every build carries a 28 day, no questions asked money back guarantee, starting the day your first system goes live. Inside that window we show you the time the system has actually taken off your team, measured against what the process cost before. If the return is not there, we refund you in full and decommission the system.
28days
We prove Return on Investment, or you do not pay.
Questions
Ask these of us and of anyone else you are considering. The answers tell you more than a capability list does.
Because the risk of the work taking longer sits with us rather than with you. We quote after discovery, once we have seen the systems, and the number does not move for the scope it covers. Anything outside that scope is quoted separately before it is started, never billed by surprise.
We agree the baseline before we build: who did the process, how long it took, and how often. After go live the system logs what it handled, and the comparison uses those two figures. Every number we publish names its source, and a projection is labelled as a projection.
Nothing stops. Everything runs on accounts you hold, the documentation and the repository are yours, and the optional support plan can be cancelled without the systems being affected. That is the point of building it this way.
The build is done by our own team. Where a specialist is required for a regulated integration we say so in the scope, name what they are doing, and remain the single point of accountability for the delivery.
Leadership holding postgraduate degrees from the University of Manchester and the University of Oxford, and a delivery record that includes an online testing and marking platform, an automated sales system and a proposal platform that had defeated two previous providers. Client references are published on this page.
Only what a build needs, held for as long as the build needs it. Access is granted on your accounts and revocable by you at any time. Where data cannot leave your building at all, we deploy privately on hardware you control and nothing is transmitted outside it.
A private discovery call, with a fixed written quotation after it whether or not you go ahead. Leadership holding postgraduate degrees from the University of Manchester and the University of Oxford.
London, UK. Delivering across the Gulf. Live in 14 days, with a 28 day money back guarantee.