Oxford Crown
Four voice agents, five operations agents

Nine agents. Each one takes a whole process off a person.

Not assistants, and not advice. Every agent below has been built and run in production, and each one leads with the return it produces, because a capability without a number attached does not mean anything to a buyer.

Scope your first agentSee the 222 platforms
AgentWhat it takes overTypical return
01 AI ReceptionistNever miss a call again.Around 40 hours of phone cover a month, removedRead on
02 Lead Response AgentYour fastest responder, always online.First reply cut from about 4 hours to under 30 secondsRead on
03 Reactivation AgentTurn dormant leads back into revenue.600 dormant records worked in an evening, not over six weeksRead on
04 Website Voice and Chat AgentGive your website a voice that answers and acts.Roughly 6 in 10 routine enquiries closed without a personRead on
05 Messaging Operations AssistantRun your business from a chat window.A 90 minute morning admin round down to one voice noteRead on
06 Proposal and Quote GeneratorClose more work without writing another proposal.1 hour of writing reduced to about 4 minutes of reviewRead on
07 Document Data ExtractionGet the numbers out of the paperwork.2 hours of keying down to 10 minutes of checkingRead on
08 Legacy System BridgeAutomate the system your vendor will not open up.3 days a month of re-keying between systems, removed entirelyRead on
09 Private AI on Your InfrastructureIntelligence that never leaves your building.One fixed build instead of a per seat licence that grows with the teamRead on

The returns above are typical for a first build rather than measured results for a named client. The figures in the client references are what those organisations reported to us.

Suite one

Voice and front of house.

Everything that arrives from outside the business. These agents answer, qualify, book and follow up, on the phone, on the website and in the messaging channel, at any hour.

01
Around 40 hours of phone cover a month, removed

AI Receptionist

Never miss a call again.

A voice receptionist that answers every call, day or night. It greets the caller, answers questions from your own documents, takes bookings straight into your calendar and passes anything sensitive to a human. No sick days, no salary, no queue at nine in the morning.

What it connects to

  • A telephony number, ported or newly provisioned
  • Google Calendar or Microsoft 365 calendars
  • Your CRM, whether that is HubSpot, Pipedrive or your own
  • Your price list, opening hours and service documents
  • WhatsApp Business for the follow up message

What it returns

  • Around 40 hours of phone cover a month, removed
  • Calls answered inside two rings at any hour, including weekends
  • Every call transcribed, summarised and written against the record

What it does not do

  • It does not pretend to be a person. Callers are told at the start that they are speaking to an automated assistant.
  • It does not take card details over the phone.
  • It does not handle a complaint, a safeguarding matter or anything it has not been trained on. Those go to a named human immediately.
Best for
Clinics, agencies, property firms and any office where the phone rings outside working hours
What we need from you
A number we can route, your opening hours and your booking rules
02
First reply cut from about 4 hours to under 30 seconds

Lead Response Agent

Your fastest responder, always online.

The moment a lead arrives from a form, an advert or a message, the agent replies. It answers the obvious questions, qualifies on fit and timing, and books the meeting straight into your diary with the notes already written into your CRM.

What it connects to

  • Website forms and landing pages
  • Paid advertising lead forms on Meta and Google
  • WhatsApp Business and the shared inbox
  • HubSpot, Pipedrive or the CRM you already run
  • Calendly or the calendar the meeting has to land in

What it returns

  • First reply cut from about 4 hours to under 30 seconds
  • Qualifying notes written into the CRM before a person opens the record
  • Meetings booked straight into the diary with the reminder sequence attached

What it does not do

  • It does not negotiate on price. Anything about discounting is routed to a person.
  • It does not send more follow ups than the number you approve.
  • It does not invent an answer. Anything outside its knowledge base is escalated rather than guessed.
Best for
Any business where enquiries arrive faster than the team can answer them
What we need from you
Your qualifying questions and the diary the meeting should land in
03
600 dormant records worked in an evening, not over six weeks

Reactivation Agent

Turn dormant leads back into revenue.

Works through the enquiries that went quiet, the no-shows and the quotes that were never signed. It references the previous conversation, offers a genuinely useful next step, and books a call back without being pushy.

What it connects to

  • Your CRM, live or as an export
  • Email delivery through Resend, Instantly or your own domain
  • WhatsApp Business where the contact opted in on that channel
  • The calendar the call back is booked into
  • A suppression list you control

What it returns

  • 600 dormant records worked in an evening, not over six weeks
  • Every touch logged with the reason it was sent and what it referenced
  • Opt outs honoured immediately and permanently, across every channel

What it does not do

  • It does not contact anyone who has opted out or asked not to be contacted again.
  • It does not buy or scrape lists. It works the data you already own and have a lawful basis to use.
  • It does not run until you have approved the message and the schedule.
Best for
Firms sitting on years of enquiries that were never worked properly
What we need from you
The export, the offer, and who is allowed to be contacted
04
Roughly 6 in 10 routine enquiries closed without a person

Website Voice and Chat Agent

Give your website a voice that answers and acts.

An embedded agent trained on your product pages, price lists and internal knowledge base. Visitors ask a question in plain terms and get a precise answer, and the agent can raise a ticket, send a document, start an order or book an appointment without a human touching it.

What it connects to

  • Your website, through a single script tag
  • Product, service and pricing pages
  • The knowledge base, whether it lives in Notion, SharePoint or a folder
  • Zendesk or Intercom for anything that becomes a ticket
  • Stripe or Shopify where an order is involved

What it returns

  • Roughly 6 in 10 routine enquiries closed without a person
  • Answers traceable back to the page or document they came from
  • Tickets raised with the full context already attached

What it does not do

  • It does not answer from the open internet. It answers from your material only.
  • It does not change an order, issue a refund or apply a credit without a human approving it.
  • It does not hold on to a visitor who asks for a person.
Best for
Sites where the same twenty questions arrive every week through a form
What we need from you
Access to publish a script tag and the documents it should read

Suite two

Operations and back office.

Everything that happens once the work is inside the business. Reading, writing, keying, reconciling, and driving the systems that were never built to be automated.

05
A 90 minute morning admin round down to one voice note

Messaging Operations Assistant

Run your business from a chat window.

A private assistant that lives where your team already works. Trained on your files, calendar, inbox and systems, it takes a voice note or a message and does the rest: book the meeting, send the document, chase the outstanding item, summarise where every job stands this morning.

What it connects to

  • WhatsApp Business or Slack, wherever the team already talks
  • Microsoft 365 or Google Workspace, mail and calendar
  • SharePoint, Google Drive or the file store you use
  • Your CRM and your job or project tracker
  • Xero, QuickBooks or Zoho for anything financial

What it returns

  • A 90 minute morning admin round down to one voice note
  • A written position on every open job before the day starts
  • Documents found, drafted and sent without opening a single application

What it does not do

  • It does not send anything to a client without approval, unless you have explicitly asked for that.
  • It has access to nothing you have not granted, and every grant is revocable by you.
  • It is not a general purpose chatbot. It is scoped to your systems and your files.
Best for
Owners and managers who run the business from their phone
What we need from you
A number for the assistant and the systems it may read and write
06
1 hour of writing reduced to about 4 minutes of review

Proposal and Quote Generator

Close more work without writing another proposal.

After a sales call, the agent produces a branded, personalised proposal using your template, your pricing rules and what was actually discussed on the call. A follow-up email is drafted alongside it and waiting in your inbox.

What it connects to

  • Your call recordings or transcripts, from Teams, Zoom or Meet
  • The CRM record for the opportunity
  • Your pricing rules, rate card and discount policy
  • Your own template, in Word, Google Docs or a branded PDF
  • Your e-signature tool and the outbound mailbox

What it returns

  • 1 hour of writing reduced to about 4 minutes of review
  • Pricing applied from your rules rather than from memory
  • The follow up sequence drafted alongside the proposal, ready to approve

What it does not do

  • It does not send the proposal. A person approves it first.
  • It does not discount outside the rules you set.
  • It does not sign or commit to anything on your behalf.
Best for
Consultancies and agencies where partners write their own proposals
What we need from you
Your template, your rate card and three examples of a good proposal
07
2 hours of keying down to 10 minutes of checking

Document Data Extraction

Get the numbers out of the paperwork.

Invoices, statements, delivery notes, contracts and reports arrive in every format imaginable and none of them are consistent. We build extraction that reads them accurately, checks its own arithmetic, flags what it is unsure about for a human, and writes the result straight into your system.

What it connects to

  • A monitored mailbox, a scanner output folder or an SFTP drop
  • SharePoint, Google Drive or your document store
  • Xero, QuickBooks, Sage or Zoho
  • Your ERP, warehouse system or database
  • A review queue your team works from

What it returns

  • 2 hours of keying down to 10 minutes of checking
  • Arithmetic checked twice, with totals reconciled back to the document
  • Anything below the confidence threshold routed to a person rather than posted

What it does not do

  • It does not post to your ledger unless you have asked it to. The default is a draft and a review queue.
  • It does not guess. A field it is unsure of is flagged, not filled.
  • It does not need a separate template for every supplier, but genuinely handwritten documents still need a person.
Best for
Finance and operations teams keying the same figures in twice every week
What we need from you
Fifty real documents, including the messy ones, and the target system
08
3 days a month of re-keying between systems, removed entirely

Legacy System Bridge

Automate the system your vendor will not open up.

Most automation stops at the first system without an API, and that is usually the one holding your most important data. We drive those systems the way your team does, through the interface itself, safely and repeatably. Portals, internal platforms, government systems and software your supplier has no intention of upgrading.

What it connects to

  • Browser driven portals and supplier extranets
  • Internal platforms your vendor will not open up
  • Government, regulator and banking systems
  • Terminal and green screen applications
  • CSV, SFTP and direct database connections where they exist

What it returns

  • 3 days a month of re-keying between systems, removed entirely
  • A full audit trail of every action the bridge took, with a timestamp
  • The work runs overnight, so the desk is already clear in the morning

What it does not do

  • It does not breach a platform's terms of use. We check that before we quote.
  • It does not run without a rollback plan and a ledger that stops the same record being processed twice.
  • It does not run silently. Every run reports what it did, what it skipped and why.
Best for
Anyone told by a previous provider that their main system cannot be automated
What we need from you
A test account on the system and someone who knows its quirks
09
One fixed build instead of a per seat licence that grows with the team

Private AI on Your Infrastructure

Intelligence that never leaves your building.

For confidential records, regulated data or anything that cannot legally be sent to a third party, we build systems that run entirely on hardware you control. The models are local, the data never leaves the premises, and there is no per-user subscription attached to it.

What it connects to

  • Hardware you own, or a cloud tenancy in your own name
  • Open weight models, run locally with no external calls
  • Your document store, indexed on the same machine
  • Your identity provider, so access follows your existing rules
  • Your backup and retention policy, unchanged

What it returns

  • One fixed build instead of a per seat licence that grows with the team
  • Nothing leaves the premises, so data residency is provable rather than asserted
  • A fixed running cost regardless of how heavily the system is used

What it does not do

  • It does not send anything to a third party model provider, by design.
  • It does not require an internet connection to answer.
  • It does not match the largest hosted models on every task. We tell you where the gap is before you buy, not after.
Best for
Regulated work, confidential records and anything that cannot lawfully leave the country
What we need from you
A machine to run it on, or the budget for one, and your data policy

The returns above are typical for a first build rather than measured results for a named client. The figures in the client references are what those organisations reported to us.

Twenty things we can build for you

AI ReceptionistsLead Response AgentsAutomated Sales SystemsProposal GeneratorsInvoice Data ExtractionLegacy System BridgesPrivate On-Premise AIBooking and Diary AgentsReactivation CampaignsCustomer Research EnginesQuotation PlatformsReporting PipelinesDocument ProcessingInternal Knowledge AssistantsOnboarding AutomationReconciliation EnginesEnquiry Triage SystemsFollow-up SequencersContract Review ToolingOperations Dashboards
Server racks behind mesh doors, patched with amber and teal cabling.

Where it runs

On your accounts, or on hardware you own, and yours to keep either way.

The platforms

What we build on, grouped by the job it does.

222 platforms across 19 groups. Saying we integrate with everything means nothing, so here is the actual list. Where your system is not on it, that is usually a bridge job rather than a refusal.

Models and voice

The reasoning layer, and the systems that speak to your customers.

  • Anthropic Claude
  • OpenAI
  • Google Gemini
  • Azure OpenAI Service
  • Amazon Bedrock
  • Mistral
  • Cohere
  • Hugging Face
  • Ollama
  • vLLM
  • Azure AI Speech
  • Whisper
  • AssemblyAI
  • Deepgram
  • ElevenLabs
  • Local open-weight models

Retrieval and knowledge

How a system finds the right document before it is allowed to answer.

  • LangChain
  • LlamaIndex
  • Pinecone
  • Weaviate
  • Qdrant
  • Chroma
  • pgvector
  • Elasticsearch
  • Algolia
  • Typesense

Creative and video

Generated video and imagery, where a brand needs volume.

  • Higgsfield
  • Runway
  • Kling
  • Luma
  • Sora
  • Midjourney
  • Flux
  • Synthesia
  • HeyGen
  • Canva
  • Figma

Automation and orchestration

How the steps get joined together and kept running.

  • n8n
  • Zapier
  • Make
  • Power Automate
  • Workato
  • Temporal
  • Apache Airflow
  • Playwright
  • Puppeteer
  • Selenium
  • Docker
  • Webhooks
  • Queue workers

Telephony and messaging

Where the call, the message and the voice agent actually land.

  • Twilio
  • Vonage
  • RingCentral
  • Aircall
  • 3CX
  • Dialpad
  • 8x8
  • WhatsApp Business
  • Telegram
  • Slack
  • Microsoft Teams
  • Discord

Outreach and CRM

Pipeline, sequencing and everything that touches a prospect.

  • HubSpot
  • Salesforce
  • Pipedrive
  • Zoho CRM
  • Microsoft Dynamics 365
  • Close
  • Apollo
  • Lemlist
  • Instantly
  • ActiveCampaign
  • Klaviyo
  • Braze
  • Mailchimp
  • Twilio SendGrid
  • Postmark
  • Resend

Support and ticketing

The inbox and the queue a customer actually experiences.

  • Zendesk
  • Intercom
  • Freshdesk
  • Front
  • Help Scout
  • Gorgias
  • Jira Service Management
  • HubSpot Service Hub
  • Crisp

Scheduling and field service

Diaries, jobs and engineers, which is where bookings go wrong.

  • Calendly
  • Cal.com
  • Acuity Scheduling
  • Microsoft Bookings
  • Google Calendar
  • Jobber
  • ServiceTitan
  • Simpro
  • Housecall Pro

Business systems

The platforms your team already lives in every day.

  • Microsoft 365
  • SharePoint
  • OneDrive
  • Google Drive
  • Google Sheets
  • Dropbox
  • Box
  • Zoho One
  • Notion
  • Airtable
  • Smartsheet
  • Monday
  • Trello
  • Asana
  • ClickUp
  • Jira
  • Confluence
  • Linear
  • Basecamp

Documents and signature

Getting a document drafted, approved and legally signed.

  • DocuSign
  • PandaDoc
  • Dropbox Sign
  • Adobe Acrobat Sign
  • Adobe PDF Services
  • Google Docs
  • Microsoft Word
  • Proposify

Finance and accounting

Where the numbers have to reconcile exactly.

  • Xero
  • QuickBooks
  • Sage
  • Zoho Books
  • FreeAgent
  • NetSuite
  • Dext
  • Wise
  • Revolut Business

E-commerce and payments

Orders, checkouts and the money that has to clear behind them.

  • Shopify
  • WooCommerce
  • Magento
  • BigCommerce
  • Amazon Seller Central
  • Stripe
  • PayPal
  • Square
  • Adyen
  • GoCardless
  • Klarna

Recruitment and HR

Hiring, onboarding and the paperwork that follows a new starter.

  • Bullhorn
  • Greenhouse
  • Workable
  • Lever
  • Teamtailor
  • BambooHR
  • Personio
  • Rippling
  • Deel
  • Workday
  • LinkedIn

Legal and property

Two sectors whose core systems almost never offer a way to connect.

  • Clio
  • Actionstep
  • LEAP
  • iManage
  • Reapit
  • Alto
  • Rightmove
  • Zoopla
  • Arthur

Healthcare

Clinical records, where private deployment is usually the only option.

  • Epic
  • Cerner
  • Cliniko
  • Semble
  • Dentally
  • SystmOne
  • HL7 FHIR

Build and infrastructure

What the systems themselves are made of.

  • TypeScript
  • Next.js
  • React
  • Python
  • .NET
  • PostgreSQL
  • Redis
  • MongoDB
  • Supabase
  • OpenCV
  • Vercel
  • Cloudflare
  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud
  • Kubernetes
  • Terraform
  • GitHub
  • GitLab
  • Bitbucket
  • Expo
  • Tauri
  • Hostinger

Web and internal tools

The front ends and admin screens a process has to be driven from.

  • WordPress
  • Webflow
  • Framer
  • Contentful
  • Sanity
  • Storyblok
  • Retool
  • Bubble
  • Streamlit

Data and warehousing

Where the record of what happened is kept and queried.

  • Snowflake
  • Google BigQuery
  • Databricks
  • Fivetran
  • dbt
  • Metabase
  • Looker
  • Power BI
  • Tableau

Measurement and delivery

So the savings can be proven rather than asserted.

  • PostHog
  • Amplitude
  • Mixpanel
  • Hotjar
  • Twilio Segment
  • Google Analytics
  • Sentry
  • Grafana
  • Datadog
  • Google Ads
  • Meta

Logos identify the platforms we integrate with and all marks remain the property of their owners. Several vendors ask that their mark is not redistributed, so those platforms appear as a text chip instead. If the platform you use is not listed, ask: the list is what we have shipped against, not a limit.

No interface, no problem

Where a platform has nothing to build against, we drive it through the interface the way your team does, with an audit trail and a no repeat ledger.

Your accounts, not ours

Every connection is authenticated on an account you hold, so ownership never leaves your side of the table.

Measured, not asserted

The measurement layer is the one most providers skip. It is the reason we can show you the hours the system took off the team.

Questions

Before you pick the first one.

The first build is the one that produces the proof, so it is worth choosing deliberately.

Can you build something that is not on this list?

Yes. The nine are productised because they are the ones we are asked for most often, and each has been shipped into production more than once. Around a third of our work is a process that fits none of them exactly, and it is scoped and priced the same way.

How do you decide which agent to build first?

By hours and by pain. On the discovery call we ask what the process costs today in people and time, how often it goes wrong, and who complains about it. The one with the largest number and the clearest owner goes first, because it produces the proof that pays for the next.

What do you need from us before a build can start?

Access on your own accounts, the documents the system should learn from, and one person who can answer questions about the process. For document work we ask for around fifty real examples, including the messy ones, because the awkward cases are what the build has to survive.

Will it work with the CRM we already have?

In almost every case, yes. We build against HubSpot, Pipedrive, Zoho and the major platforms directly, and where a system has no way to connect to it we bridge it through the interface itself. If we genuinely cannot make it work, we tell you on the call rather than after the invoice.

What happens when a platform we depend on changes?

Interfaces move and vendors ship redesigns. Every build ships with monitoring that alerts when a step stops behaving, and the optional support plan covers repairing it. Without the plan we quote the fix, and you own the system either way.

Are the return figures on this page measured results?

They are typical for a first build rather than measured results for a named client. The three figures in the client references are what those organisations reported to us after go live. We would rather publish a smaller number we can defend than a larger one we cannot.

Tell us the process. We will tell you which agent takes it and what it costs.

A private discovery call, with a fixed written quotation after it whether or not you go ahead. Leadership holding postgraduate degrees from the University of Manchester and the University of Oxford.

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